All products sold by 4x4 Mods Australia may be returned within 30 days of the original invoice date for a refund or store credit. All returns require an RMA (Return Merchandise Austhorisation) number, and freight charges are strictly non-refundable. No returns will be accepted on opened, installed or otherwise used products. Failure to comply with the terms stated herein, may result in delayed processing and/or refusal of return. Items that were shipped incorrectly, or have been damaged in transit, must be reviewed by a member of our customer service team.
Items that are not in stock in the 4x4 Mods Australia warehouse that need to be ordered form an international supplier cannot be returned.
Please make sure that returned orders are shipped well and the product and packaging is not damaged. Any damage may attract a re-boxing cost. Do not attach the return shipping label to the product packaging and this will VOID the return.
All other items that are available for return will attract a 15% Return Fee when refunding via your original purchase method. You can opt to instead receive store credit applied to your customer account for 100% of the original purchase price.
Any clearance items, or Special order items are not eligible for return unless an agreement is made with 4x4 Mods Australia in writing prior to the purchase.
Not all items purchased from 4x4 Mods Australia can be returned or cancelled.
Items that are not in stock in the 4x4 Mods Australia warehouse that need to be ordered form an international supplier cannot be cancelled once they are in transit from our USA warehouse.
Items that are made to order or procured for an individual order cannot be cancelled once manufacture has begun or they will attact a 20% restocking fee.
Please also note shipping costs in your original purchase will not be refunded.
REFUSED / UNDELIVERABLE ORDERS
Refused or undeliverable orders that are returned to our warehouse will be treated like a standard return; this means that all shipping costs, including return freight charges and any fees attributed by the shipping company will be deducted from the product refund or charged to the order if the customer elects to re-ship.
Due to the associated transactional costs from the use of Afterpay and Zip Money, any order cancelled using either payment method will attract a 6% processing fee. Swapping to another product with 4x4 Mods Australia will not attract any cancellation fee. Please note that cancellation fees if applicable is added to the processing fee.
We are an authorised distributor for all brands and any manufacturer warranty is passed on to the original purchaser of any product. We will also discuss warranty/returns with the supplier making the whole process as smooth and easy as possible. Unfortunately we are not able to warrant any items that we deem to have been misused, altered, abused or not used for their intended purpose.
NB: It is the responsibility of the purchaser to verify the part prior to installation. Once it has been used, we cannot offer a return.