Returns Policy

 

Returns will only be accepted in the event of a faulty or damaged product, if a product is incorrectly shipped or if a product is different than described. We are able to accept returns in extenuating circumstances only and will be subject to a minimum 15% restocking fee, plus any additional costs associated with shipping or repackaging. Exchanges (in the event of an incorrect product being purchased) are possible by request only and may be subject to restocking and/or shipping and repackaging fees, however in the event a product has been ordered from a supplier  a return or exchange will generally not be accepted.

In the event of a faulty or damaged product 4x4 Mods Australia will offer a repair, replacement or refund in line with ACCC guidelines. The return shipping and insurance is the responsibility of the purchaser.

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WHEN do items need to be returned by?
Any returns must be returned within 28 days of the purchase date.

WHERE do items need to be returned to?
All returns must be sent to our retail store - 10/19 Expo Court, Ashmore QLD 4214.

HOW do customers return items?
Please ensure you include either a copy of your invoice or a RA (Return Authorisation) Number.

SHIPPING for returns?
The original shipping costs are NOT refundable. It is also the responsibility of the customer to pay for the return shipping cost?

CREDIT for returns?
Customers have the option of store credit or a refund if authorised and minus any fees incurred.

Instore return option?
Yes we accept in store returns. Our hours of operation are Monday to Friday 9:00 - 5:30pm. 

Packing materials?
Items need to be in PERFECT Condition including the original packaging. If they are not, there may be a further charge for repackaging and/or denied based on the condition of the product.